Scrapays Inc
Customer Experience and Success Support
47 Candidature(s)
Role Title: Customer Experience Associate
Role Summary: Build and deliver amazing customer experiences to proactively increase customer satisfaction and loyalty, ensuring interactions meet customer needs and managing the customer life cycle across platforms.
Work Structure: Hybrid
Personality for success
- Personal drive
- Excellent interpersonal and communication skills, including effective writing skills
- Business awareness and excellent organizational and time management skills
- Competent technical knowledge, enthusiastic and empathic personality
- Proactive and ability to honor deadlines.
Experience and Qualifications
- Higher Diploma or BSc. Bachelor’s degree in Social sciences like Communications, Psychology, or any other related field.
- Two (2) years of experience in Customer service roles with hands-on usage of CRM tools.
Role Overview
1. Unify cross-company customer interaction (inbound, outbound and feedback) into a system that provides usable data.
2. Work closely with Business Development and Marketing & Comms teams to create programs that drive brand loyalty.
3. Provide reports and data on Net Promoter Score, customer satisfaction rate, performance ratios, complaints handling performance
Tools
Miro
Freshworks
Google Workspace
Scrapays Inc
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https://www.scrapays.comLocalisation:
Tunisia, TunisRue:
2, Omoniyi Street, Shangisha Magodo, LagosCode postal:
100248Découvrir les attentes salariales des candidats à l'offre Customer Experience and Success Support
Fourchette moyenne: | 2472 - 3287 EUR |
Salaire moyen: | 2880 EUR |
Salaire le plus bas: | 600 EUR |
Salaire le plus élevé: | 20100 EUR |
Informations
Localisation:
Tunisie - Tunis
Type de travail:
Plein temps présentielContrat:
CDD
Estimations basées sur les attentes salariales des candidats à cette offre