Scrapays Inc

Customer Experience and Success Support

Role Title: Customer Experience Associate

Role Summary: Build and deliver amazing customer experiences to proactively increase customer satisfaction and loyalty, ensuring interactions meet customer needs and managing the customer life cycle across platforms.

Work Structure: Hybrid

Personality for success

- Personal drive

- Excellent interpersonal and communication skills, including effective writing skills

- Business awareness and excellent organizational and time management skills

- Competent technical knowledge, enthusiastic and empathic personality

- Proactive and ability to honor deadlines.

Experience and Qualifications

- Higher Diploma or BSc. Bachelor’s degree in Social sciences like Communications, Psychology, or any other related field.

- Two (2) years of experience in Customer service roles with hands-on usage of CRM tools.

Role Overview

1. Unify cross-company customer interaction (inbound, outbound and feedback) into a system that provides usable data.

2. Work closely with Business Development and Marketing & Comms teams to create programs that drive brand loyalty.

3. Provide reports and data on Net Promoter Score, customer satisfaction rate, performance ratios, complaints handling performance




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Scrapays Inc

Scrapays Inc

Site Web:
Tunisia, Tunis
2, Omoniyi Street, Shangisha Magodo, Lagos
Code postal:

Découvrir les attentes salariales des candidats à l'offre Customer Experience and Success Support

Salaire le plus bas
600 TND
2037 TND
Salaire moyen
2404 TND
2772 TND
Salaire le plus élevé
19400 TND
2037 - 2772 TND
2404 TND
600 TND
19400 TND
Estimations basées sur les attentes salariales des candidats à cette offre



Tunisie - Tunis

Type de travail:
Plein temps présentiel


450 - 600 TND

Formations utiles: Voir plus