Scrapays Inc

Customer Experience and Success Support

47 Application(s)

Role Title: Customer Experience Associate

Role Summary: Build and deliver amazing customer experiences to proactively increase customer satisfaction and loyalty, ensuring interactions meet customer needs and managing the customer life cycle across platforms.

Work Structure: Hybrid

Personality for success

- Personal drive

- Excellent interpersonal and communication skills, including effective writing skills

- Business awareness and excellent organizational and time management skills

- Competent technical knowledge, enthusiastic and empathic personality

- Proactive and ability to honor deadlines.

Experience and Qualifications

- Higher Diploma or BSc. Bachelor’s degree in Social sciences like Communications, Psychology, or any other related field.

- Two (2) years of experience in Customer service roles with hands-on usage of CRM tools.

Role Overview

1. Unify cross-company customer interaction (inbound, outbound and feedback) into a system that provides usable data.

2. Work closely with Business Development and Marketing & Comms teams to create programs that drive brand loyalty.

3. Provide reports and data on Net Promoter Score, customer satisfaction rate, performance ratios, complaints handling performance


Tools

Miro

Freshworks

Google Workspace


Scrapays Inc

Scrapays Inc

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Website:
https://www.scrapays.com
Localisation:
Tunisia, Tunis
Street:
2, Omoniyi Street, Shangisha Magodo, Lagos
Postal code:
100248

Discover the salary expectations of the candidates for the offer Customer Experience and Success Support

Lowest salary
600 EUR
2472 EUR
Average salary
2880 EUR
3287 EUR
Highest salary
20100 EUR
2472 - 3287 EUR
2880 EUR
600 EUR
20100 EUR
Estimations based on the salary expectations of the candidates for this offer

Informations

Localisation:

Tunisia - Tunis

Contract:

Contract job

Useful trainings: See more