Scrapays Inc
Customer Experience and Success Support
47 Application(s)
Role Title: Customer Experience Associate
Role Summary: Build and deliver amazing customer experiences to proactively increase customer satisfaction and loyalty, ensuring interactions meet customer needs and managing the customer life cycle across platforms.
Work Structure: Hybrid
Personality for success
- Personal drive
- Excellent interpersonal and communication skills, including effective writing skills
- Business awareness and excellent organizational and time management skills
- Competent technical knowledge, enthusiastic and empathic personality
- Proactive and ability to honor deadlines.
Experience and Qualifications
- Higher Diploma or BSc. Bachelor’s degree in Social sciences like Communications, Psychology, or any other related field.
- Two (2) years of experience in Customer service roles with hands-on usage of CRM tools.
Role Overview
1. Unify cross-company customer interaction (inbound, outbound and feedback) into a system that provides usable data.
2. Work closely with Business Development and Marketing & Comms teams to create programs that drive brand loyalty.
3. Provide reports and data on Net Promoter Score, customer satisfaction rate, performance ratios, complaints handling performance
Tools
Miro
Freshworks
Google Workspace
Scrapays Inc
Website:
https://www.scrapays.comLocalisation:
Tunisia, TunisStreet:
2, Omoniyi Street, Shangisha Magodo, LagosPostal code:
100248Discover the salary expectations of the candidates for the offer Customer Experience and Success Support
Middle range: | 2472 - 3287 TND |
Average salary: | 2880 TND |
Lowest salary: | 600 TND |
Highest salary: | 20100 TND |
Estimations based on the salary expectations of the candidates for this offer