IT Global Helpdesk

The Sumitomo Electric Bordnetze is a member of Sumitomo Electric Industries Group.

The group includes approximately 331 subsidiaries and affiliates in more than 33 countries around the world, mainly in Asia, North America, Africa and Europe. The total number of employees for the entire group exceeds 180 000.

SEBN.TN2  is an international manufacturer of electrical wire harnesses for the automotive industry. The company, located in Neopark El Fejja, employs more than 1500 collaborator. We are one big family of young people with an average age of 27 years old.

As a part of the IT strategy, we are expanding our central IT team in Tunisia and looking for a IT Global Helpdesk.

◼ Job Description :
    Provide technical assistance to users
    Ensure the proper functioning of equipment
    Respond to user requests in collaboration with the Field Support team
    Detect, analyze, and correct incidents (Software & Hardware)
    Remotely diagnose hardware or software computer malfunctions
    Identify resources necessary for resolving a malfunction
    Handle the creation, activation, and deactivation of user accounts & profiles
    Install and configure user software
    Install and configure network devices
    Resolve access and connectivity problems (LAN, VPN, etc.)
    Maintain equipment and data security by ensuring operating system updates and antivirus protection are installed
    Provide internal user training on software and computer equipment
    Serve as the SPOC (Single Point of Contact) between users and IT organizational units
    Ensure regular activity reporting

◼ Profile Description :
    Bachelor's degree or higher in Computer Science or related field
    2-4 years of experience in a similar role
    Basic knowledge of computer networks
    General knowledge of operating systems
    In-depth knowledge of hardware architecture
    Knowledge of software development & programming languages
    ITIL certification is desirable
    Fluency in English is mandatory
    Additional language skills recommended and German from advantage

Informations

Exigences

Compétences:

ITIL Certification ITIL ANGLAIS MicrosoftOffice365