Network CSE (Customer Support Engineer) - Full Time or Internship

Key Responsibilities

❖ Handle Customer Requests Related to Network Product Line;

❖ Troubleshoot and handle Customer Service Requests in accordance with Enterprise MEA TAC workflow and regulations;

❖ Accept Customer Service Requests, Respond & Resolve them Effectively in accordance with SLA;

❖ Work in shifts and 24*7 environments if necessary;

❖ Participate in meetings and Presentations within the TAC organization to provide the technical perspective of Network Product or Solution;

❖ Work as a Customer Support Engineer (CSE) or On-site Support Engineer (OSE) of the Network Product Team in the Enterprise Middle East & Africa Technical Assistance Center (Enterprise MEA TAC);

❖ If assigned, provide On-site Support in Delivery Projects Inside and Outside Egypt;

❖ If assigned, provide Technical Supervision or Tutoring for staff;

❖ Accept any temporary tasks assigned by the Team Leader or Department Manager;

Essential Requirements

❖ Maintenance or Implementation experience in the Network field (Switch, Router, WLAN, and Firewall of Mainstream vendors);

❖ Bachelor's degree or above in telecommunications engineering, Electronics Science, Computer Science, or a related specialization from a well-known university;

❖ Having HCIA, HCIP or HCIE knowledge is a required ( L2 technologies/routing protocols / Route Import and Control / MPLS / Multicast / High availability technologies / QOS / Network design principles )... Huawei or other vendors obtained certificates is a plus;

❖ Familiar with Network Security and firewalls (Including internetwork and terminal devices);

❖ Familiar with WLAN principles and can configure at least one of the WLAN vendor products;

❖ Fluent French and English language (oral & written) is required;

❖ Excellent and effective communication skills;

❖ High ability of fast learning and practice;

❖ Ability to make self-study for new topics to enhance his own experience;

❖ Ability to work under pressure;

❖ Ability to travel and work in 24*7 shifts;

❖ Ability to work in a team, professionally and personally with a difference;

Candidate specifications

+ Agile-oriented; focused on delivery and customer first.

+ Adaptive; responsive for on-demand changes.

+ Communicative; high communication skills, calling before sending e-mail. + Open; collecting feedbacks and defining actions to improve.

+ Team Player; joining team’s tasks proactively and taking the initiative to support others. + Ability to make self-study for new topics to enhance his own experience.

+ Ability to work under pressure.

Offer

+ Motivational salary package and annual performance bonus;

+ Private Medical Insurance discounts;

+ Flexible work schedule;

+ Opportunity to get certifications (HCIA, HCIP, HCIE) on Huawei products;

+ Lifetime learning environment and tools;

+ Hand-on experience and lab testing;

+ Great amount of Product Documentation;

+ Young and motivated team that want to constantly grow;

Informations

Exigences

Compétences:

Switcher Router WLAN Firewall of Mainstream vendors Network Security