Wireless CSE (Customer Support Engineer) - Full Time or Internship

Key Responsibilities

+ Handle customer service requests for our GSM-R , CDMA , eLTE Trunking and Broadband Services and BSC 6000 , BSC6680 eNodeB and BTS 3900.

+ Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to

next technical level support.

+ Troubleshoot hardware or software for eLTE, CDMA and GSM-R , identify root cause and provide

an effective solution within contractual SLA time.

+ Perform network upgrades updates in accordance with the Change Management process.

+ Provide detailed information on how to set up, configure or upgrade IP products and their features.

+ Use trouble ticketing system for tracking customer interactions and fault analysis.

+ Identify customers concerns and critical problems based on customer interaction.

+ Work On call duties.

+ If assigned, provide On-site Support in Delivery Projects Inside or Outside Egypt.

Essential Requirements

+ Maintenance or Implementation experience in Wireless field like 2G, 3G or 4G

Huawei Integration and Commissioning Experience.

+ Bachelor degree or above in telecommunications engineering, Electronics science, Computer

Science;

+ Good command of English is required;

+ Familiar with Wireless network and Wireless network architecture design.

+ Familiar with SS7 protocol.

+ Strong hands-on skills with extensive experience in the troubleshooting of Wireless network related 

issues.

+ Familiar with routing and switching protocols.

+ Good understanding of the implementation and maintenance procedure of telecommunication project.

+ Having Mobile Package and CCNA and SS7 Courses.

Candidate specifications

+ Agile oriented; focused on delivery and customer first.

+ Adaptive; responsive for on-demand changes.

+ Communicative; high communication skills, calling before sending e-mail.

+ Open; collecting feedbacks and defining actions to improve.

+ Team Player; joining team’s tasks proactively and taking initiative to support other + Ability to make self-study for new topics to enhance his own experience.

+ Ability to work under pressure.

Offer

+ Motivational salary package and Quarter performance bonus;

+ Private Medical Insurance discounts;

+ Flexible work schedule;

+ Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;

+ Life time learning environment and tools;

+ Hand-on experience and lab testing;

+ Great amount of Product Documentation;

+ Young and motivated team that want to constantly grow;

Informations

Exigences

Compétences:

SS7 protocol Wireless network Routing and switching CCNA 2G, 3G and 4G