Informations

Avantages

Attribution de chèques-restaurant ou de chèques-transport

Bénéfice de prêts à taux préférentiels

Conventions diverses avec prestataires tierces

Assurance de groupe, assurance maladie assurance dentaire ...

Exigences

Compétences:

FINANCE ISLAMIQUE Corporate Finance Analyse financière C++ Data science MACHINE LEARNING

PYTHON MYSQL SQL

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.

• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.

• Properly prioritize all customer incidents.

• Coordinate and manage client issue lists and regular support status calls.

• Ability to interact with various levels of client and firm management through both written and verbal communications.

• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.

• Identify workarounds to bugs and customer issues whenever possible.

• Provide technical troubleshooting (SQL queries, Server configuration, etc.)

• Manage multiple client issues simultaneously.

• Identify common issues and techniques for addition to Knowledge Base.

• Work to understand client's business needs above and beyond the immediate requirements.

Profile :

- Finance Profile ( Bachelor's degree, Master's or Engineer)

- Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.

- Technical acumen and/or interest

- This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.

- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.

- Fluent in English

- Strong problem solving and troubleshooting skills.

- Strong written and verbal communication skills and should be able to interact with client / counterparties

- Experience working in such tools is a plus: Accounting tools, general ledger packages, valuation tools, and front / back office processing systems

- Knowledge of SQL Database is a plus