Linedata
Product Support
68 Candidature(s)
63 Non Retenu(s)
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.
• Properly prioritize all customer incidents.
• Coordinate and manage client issue lists and regular support status calls.
• Ability to interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.
• Identify workarounds to bugs and customer issues whenever possible.
• Provide technical troubleshooting (SQL queries, Server configuration, etc.)
• Manage multiple client issues simultaneously.
• Identify common issues and techniques for addition to Knowledge Base.
• Work to understand client's business needs above and beyond the immediate requirements.
Profile :
- Finance Profile ( Bachelor's degree, Master's or Engineer)
- Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.
- Technical acumen and/or interest
- This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.
- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Fluent in English
- Strong problem solving and troubleshooting skills.
- Strong written and verbal communication skills and should be able to interact with client / counterparties
- Experience working in such tools is a plus: Accounting tools, general ledger packages, valuation tools, and front / back office processing systems
- Knowledge of SQL Database is a plus
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Linedata
Site Web:
https://www.linedata.com/Localisation:
Tunisia, TunisRue:
Linedata - Immeuble Cléopâtre Center,Bloc B -Centre Urbain Nord 1082 TUNIS,1082 TunisDécouvrir les attentes salariales des candidats à l'offre Product Support
Fourchette moyenne: | 1256 - 1654 TND |
Salaire moyen: | 1455 TND |
Salaire le plus bas: | 400 TND |
Salaire le plus élevé: | 2900 TND |
4.17 / 5
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Informations
Localisation:
Tunisie - Tunis
Type de travail:
Plein temps présentielContrat:
CIVP
Avantages
![Attribution de chèques-restaurant ou de chèques-transport](/assets/img/benefits/20x20xcash.png.pagespeed.ic.g6UbVM_Cy4.png)
![Bénéfice de prêts à taux préférentiels](/assets/img/benefits/20x20xloan.png.pagespeed.ic.r7hCWsXGj6.png)
![Conventions diverses avec prestataires tierces](/assets/img/benefits/20x20xshop.png.pagespeed.ic.hlFUZ4thBg.png)
![Assurance de groupe, assurance maladie assurance dentaire ...](/assets/img/benefits/20x20x012-pulse.png.pagespeed.ic.IZrASRckhZ.png)
Exigences
Compétences:
![required skill for this job FINANCE ISLAMIQUE](/assets/img/skills-logos/20x20xlogo.png.pagespeed.ic.m2ANyi2Ejt.png)
![required skill for this job Corporate Finance](/assets/img/skills-logos/20x20xlogo.png.pagespeed.ic.m2ANyi2Ejt.png)
![required skill for this job Analyse financière](/assets/img/skills-logos/20x20xlogo.png.pagespeed.ic.m2ANyi2Ejt.png)
![required skill for this job C++](/assets/img/skills-logos/20x20x216.jpg.pagespeed.ic.96ULPjirEJ.jpg)
![required skill for this job Data science](/assets/img/skills-logos/20x20xlogo.png.pagespeed.ic.m2ANyi2Ejt.png)
![required skill for this job MACHINE LEARNING](/assets/img/skills-logos/20x20xlogo.png.pagespeed.ic.m2ANyi2Ejt.png)
Estimations basées sur les attentes salariales des candidats à cette offre