Tunisia - Tunis
Job type:Office Full-Time
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.
• Properly prioritize all customer incidents.
• Coordinate and manage client issue lists and regular support status calls.
• Ability to interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.
• Identify workarounds to bugs and customer issues whenever possible.
• Provide technical troubleshooting (SQL queries, Server configuration, etc.)
• Manage multiple client issues simultaneously.
• Identify common issues and techniques for addition to Knowledge Base.
• Work to understand client's business needs above and beyond the immediate requirements.
- Finance Profile ( Bachelor's degree, Master's or Engineer)
- Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.
- Technical acumen and/or interest
- This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.
- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Fluent in English
- Strong problem solving and troubleshooting skills.
- Strong written and verbal communication skills and should be able to interact with client / counterparties
- Experience working in such tools is a plus: Accounting tools, general ledger packages, valuation tools, and front / back office processing systems
- Knowledge of SQL Database is a plusApply to offer
Street:Linedata - Immeuble Cléopâtre Center,Bloc B -Centre Urbain Nord 1082 TUNIS,1082 Tunis
Discover the salary expectations of the candidates for the offer Product Support
|Middle range:||1300 - 1729 TND|
|Average salary:||1514 TND|
|Lowest salary:||400 TND|
|Highest salary:||2900 TND|