Product Support
Linedata
Product Support
Linedata
68 Application(s)
63 Rejected
If your application is selected, you will receive an invitation by email to take an automated video interview directly on Fabskill. All you have to do is answer the interview questions written by the recruiter on video. This type of interview replaces the physical interview in order to speed up the process and is often followed by a final interview in live video or face-to-face.
Following your application, the recruiters for this offer can send you an invitation by
email to present yourself in a video pitch, please regularly check the email account
associated with your Fabskill profile.
you can also anticipate this invitation and start your video pitch right now on this link.
The Pitch-Video is perceived by recruiters as proof of commitment, and allows your profile
to
appear at the top of the candidates list.
Informations
Localisation:
Tunisia - Tunis
Job type:
Office Full-TimeContract:
Pre-hiring internship
Advantages
Allocation of meal vouchers or travel vouchers 
Benefit from loans at preferential rates 
Various agreements with third-party service providers 
Group insurance, health insurance dental insurance ... Requirements
Experience:
1 to 2 yearsLanguages:
If your application is selected, you will receive an invitation by email to take an automated video interview directly on Fabskill. All you have to do is answer the interview questions written by the recruiter on video. This type of interview replaces the physical interview in order to speed up the process and is often followed by a final interview in live video or face-to-face.
Following your application, the recruiters for this offer can send you an invitation by
email to present yourself in a video pitch, please regularly check the email account
associated with your Fabskill profile.
you can also anticipate this invitation and start your video pitch right now on this link.
The Pitch-Video is perceived by recruiters as proof of commitment, and allows your profile
to
appear at the top of the candidates list.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.
• Properly prioritize all customer incidents.
• Coordinate and manage client issue lists and regular support status calls.
• Ability to interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.
• Identify workarounds to bugs and customer issues whenever possible.
• Provide technical troubleshooting (SQL queries, Server configuration, etc.)
• Manage multiple client issues simultaneously.
• Identify common issues and techniques for addition to Knowledge Base.
• Work to understand client's business needs above and beyond the immediate requirements.
Profile :
- Finance Profile ( Bachelor's degree, Master's or Engineer)
- Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.
- Technical acumen and/or interest
- This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.
- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Fluent in English
- Strong problem solving and troubleshooting skills.
- Strong written and verbal communication skills and should be able to interact with client / counterparties
- Experience working in such tools is a plus: Accounting tools, general ledger packages, valuation tools, and front / back office processing systems
- Knowledge of SQL Database is a plus
Linedata
Website:
https://www.linedata.com/Localisation:
, TunisStreet:
Linedata - Immeuble Cléopâtre Center,Bloc B -Centre Urbain Nord 1082 TUNIS,1082 TunisDiscover the salary expectations of the candidates for the offer Product Support
| Middle range: | 1256 - 1654 TND |
| Average salary: | 1455 TND |
| Lowest salary: | 400 TND |
| Highest salary: | 2900 TND |
Estimations based on the salary expectations of the candidates for this offer