Linedata
Product Support
68 Application(s)
63 Rejected
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer.
• Properly prioritize all customer incidents.
• Coordinate and manage client issue lists and regular support status calls.
• Ability to interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence.
• Identify workarounds to bugs and customer issues whenever possible.
• Provide technical troubleshooting (SQL queries, Server configuration, etc.)
• Manage multiple client issues simultaneously.
• Identify common issues and techniques for addition to Knowledge Base.
• Work to understand client's business needs above and beyond the immediate requirements.
Profile :
- Finance Profile ( Bachelor's degree, Master's or Engineer)
- Strong understanding and working experience of accounting principles is required: Fund accounting NAV calculation, Performance calculations, Pricing and valuation of financial instruments.
- Technical acumen and/or interest
- This position will require working US hours to support the North American clients. Also, the position will require some Tunisian holidays availability.
- Candidate must be ambitious, self-driven, and looking to work in a fast-paced environment.
- Fluent in English
- Strong problem solving and troubleshooting skills.
- Strong written and verbal communication skills and should be able to interact with client / counterparties
- Experience working in such tools is a plus: Accounting tools, general ledger packages, valuation tools, and front / back office processing systems
- Knowledge of SQL Database is a plus
Linedata
Website:
https://www.linedata.com/Localisation:
Tunisia, TunisStreet:
Linedata - Immeuble Cléopâtre Center,Bloc B -Centre Urbain Nord 1082 TUNIS,1082 TunisDiscover the salary expectations of the candidates for the offer Product Support
Middle range: | 1256 - 1654 TND |
Average salary: | 1455 TND |
Lowest salary: | 400 TND |
Highest salary: | 2900 TND |
4.17 / 5
Informations
Localisation:
Tunisia - Tunis
Job type:
Office Full-TimeContract:
Pre-hiring internship
Estimations based on the salary expectations of the candidates for this offer