IT Help Desk Technician

think tank - our name reflects our mindset and lays the foundation for our daily work. We are creative, curious, empathetic, open, and courageous. We have been accompanying our customers on their path of change for 20 years and always act prudently and reliably using modern methods and tools. From the idea to the finished product, we develop customized software and apps. We rely on new technologies as well as UI / UX standards for the development of platforms, desktop apps, and mobile apps.

We are looking for an outstanding “IT Help Desk Technician”

Essential Responsibilities:

Install and configure hardware and software components to ensure usability. 

Provide user technical assistance and perform troubleshooting using different diagnostic techniques.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Diagnose and resolve technical hardware and/or software issues.

Repair or replace damaged hardware.

Perform testing and evaluation of new software and hardware.

Install and upgrade anti-virus software to ensure security at the user level.

Follow-up with users to ensure issues are resolved.

Provide needed information on IT products or services.

Provide feedback on processes and make recommendations on areas to improve.

Assist the IT Manager with the purchase, installation and security of IT equipment where necessary.

Install and configure hardware and software components to ensure usability. 

Provide user technical assistance and perform troubleshooting using different diagnostic techniques.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Diagnose and resolve technical hardware and/or software issues.

Repair or replace damaged hardware.

Perform testing and evaluation of new software and hardware.

Install and upgrade anti-virus software to ensure security at the user level.

Follow-up with users to ensure issues are resolved.

Provide needed information on IT products or services.

Provide feedback on processes and make recommendations on areas to improve.

Assist the IT Manager with the purchase, installation and security of IT equipment where necessary.

Education:

Computer Science or relevant field.

Experience:

Proven experience as a help desk technician or other customer support role.    

In-depth knowledge of computer systems and mobile devices. 

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

Ability to quickly diagnose and resolve technical issues.

Certifications from Microsoft, Cisco, or CompTIA are advantageous.

Soft skills: 

Excellent communication and interpersonal skills.

Excellent problem-solving and analytical skills.

Ability to learn new technologies and implement them.

We offer:

Motivating remuneration.

Participation in large-scale projects for the European market.

Integration into a young and motivated team.

Flexible working hours.

Career and stability.

This is an excellent opportunity to start with one of the fastest-growing IT companies in the country.

Our people are our greatest asset!

Location: Alain Savary, Tunis

Availability: immediate/ASAP

Only the selected candidates will be contacted.

Informations

Advantages

Group insurance, health insurance dental insurance ...

Allocation of meal vouchers or travel vouchers

Requirements

Skills:

flexible ANALYTICAL-SKILLS Interpersonal Skills COMMUNICATION CISCO CUSTOMER-SUPPORT

Computer Science PROBLEM SOLVING TECHNIQUES Web Development