Operations Lead

About Kamioun:

Kamioun is a mobile-first platform that connects Fast Moving Consumer Goods (FMCG) manufacturers to corner shops. We enable small retailers to get their inventory through one face-off, in one click and less than 24 hours free delivery. Kamioun is a first mover working on an emerging technology that is the next big thing in B2B retail tech. With a diverse, multicultural, and on-the-move team, Kamioun is looking to make waves and shake things up in Tunisia starting with our 1000+ retailers that use our app.

Who we are

We are obsessed with optimizing logistics and making operations smoother for all stakeholders through our technology.

The objective is no less than to play a leading part in the rebirth of the Tunisian economy: more efficient, transparent, and with high-quality service.

We, at Kamioun, have a strong set of values we abide by:

Transparency: Fighting bureaucracy in our country, information opacity, and grey areas that people hide behind to do less. It also means helping others to overcome it by sharing information.

Thoroughness: We aim to solve complex problems and always get to their deepest intricacies. We do not compromise and neither believe in the “half done” self-satisfaction spirit.

Exemplarity: We yearn to challenge the status quo of negative mindsets and behaviors in this country. We hold ourselves and each other to the highest standards of integrity, hard work, and empathy as citizens and employees.

Empathy: We feel for others, especially the people we serve.

Role Description

This is a full-time on-site role for an Operations lead at Kamioun - كميون located in Tunis, Tunisia. The operations lead will be responsible for day-to-day tasks related to operations management, customer service, product delivery, administrative assistance, and communication.

Tasks:

Training and coaching team members on processes and systems and ensure compliance

Data analysis and reporting

Analyze data related to inventory levels, 

Order processing speed

Delivery timeliness...

Process improvement: Identify areas for process improvement within operations to increase efficiency and reduce costs.

Oversee customer claims and ensure timely resolution

Ensure proper coordination with the different warehouses' teams and delivery agents

Qualifications

Analytical Skills, Operations Management

Customer Service, Communication

Administrative Assistance

Excellent written and verbal communication skills

Strong organizational and problem-solving abilities

Attention to detail and accuracy

Ability to work independently and in a team

Startup experience is a huge plus

Informations

Exigences

Compétences:

PROBLEM SOLVING COORDINATION COMMUNICATION CUSTOMER SERVICE MANAGEMENT Challenges

Logistics Management Warehouse