DXC Technology

Level 1 Help Desk Support Specialist

9 Candidature(s)

9 Non Retenu(s)

Responsibilities

What You’ll Do

The Help Desk Analyst provides troubleshooting and technical support via phone, web-based tools, and email.

He or she provides voice-based and remote technical support to end users for all standard desktop issues and responds to queries. The Help Desk Level 1 will run diagnostic programs, isolates problems, determine and implement solutions. He or she must also be able to demonstrate the capability to achieve results under pressure in a fast-paced client-driven environment and have the ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

• IT Service Desk - provides first level technical support through phone, email and chat support (if applicable)

• Diagnoses and troubleshoots end-user desktop application issues and provides an appropriate solution

• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). And Active Directory and Exchange preferred

• Communicates with customers at all levels of technical and non-technical skills sets

• Support for PCs, laptops, printers, cell phones, and tablets etc.

• Support end users in their use of applications such as Microsoft Office, VPN, Citrix, ect

Qualifications

What you’ll Need

• Sound understanding of customer support, operations, and processes

• Able to communicate effectively in French and/or English written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

Nice to Have

• Basic understanding of Service Desk metrics/SLA’s

• Minimum of 2-year experience working in an IT Service Desk/Inbound Call Center environment – preferred.

• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred.

• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred.

DXC Technology

DXC Technology is the world’s leading independent,end-to-end IT services company,helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,we are a $25 billion company that serves nearly 6,000 private and public sector clients across 70 countries. Our technology independence,global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. We are recognized among the best corporate citizens globally. Our world-class talent is our driver of change,working alongside clients to help them transform for the future,without breaking what works. Our talent is augmented by an alliance of leading technology companies. COMMUNITY GUIDELINES: We support the Facebook Statement of Rights and Responsibilities and related Facebook policies,and we expect visitors to our page to do the same. We encourage open,lively conversation with a few simple rules: --We reserve the right to address factual errors. --We will reply to comments when appropriate. --If we disagree with other opinions,we will do so respectfully. --You may not post anything that is spam or that is abusive,profane,or defamatory toward a person,entity,belief,or symbol. --All posts must be in English,or with an English translation. --While we support lively,open discussion,we reserve the right to delete comments at our discretion. We look forward to the conversations.