Client Success Manager

About the company

Esky Professional Services Limited is Hong Kong based company specialized in software development for e-commerce.

The company offers IT cloud solutions and managed services with business added value, where we supervise and manage the fulfillment for our clients.

With global client portfolio covering US, Europe and Asia, we are setting a development and support team to be closer to our clients and have better coverage through different time zones.

Our ERP: Fulfillment Bridge

Fulfillment Bridge (www.fulfillmentbridge.com) provides a single and global fulfillment platform covering the logistic needs of any e-commerce business running one or multiple shops and selling nationally or globally. Fulfillment bridge allows: 

- Fast and automated processing of restock, fulfillment and returns

- Multi-locations inventory updates

- Real-time shipping notifications

- Restock forecast based on sales turnover and logistic delay

Job Description

The company offers IT cloud solutions and managed services with business added value, where we supervise and manage the B2B and B2C logistics for e-merchant.

We are looking for an enthusiastic “Account Manager” to be part of our young and motivated team based in Tunisia that maintains and supports the solutions related to e-commerce fulfillment services.

The main duties would cover:

Client on-boarding and support

• Manage a portfolio of clients and ensure their satisfaction

• Treat in timely manner customer’s requests

• Assist sales and pre-sales with the client onboarding process

• Interact with the development team and project manager to escalate critical issue

• Contribute to the wiki page by documenting issues and solution related to your position

Operations

• ensure a timely fulfillment for client orders against the different fulfillment centers and follow up with warehouses, shipping providers and freight forwarders.

• track and maintain logistic providers KPIs, follow up on enhancement requests to improve the logistic services

• Provide periodic reports on the logistic activity

• Report and track client account issue and own their resolution of the in timely manner

 Required skills:

• highly organized person with ability to operate under time constraint

• Problem solving ability and good analytical skills.

• Good understanding of the supply chain management: Inventory management, incoterms and multi-modal transportation is required.

• E-Commerce knowledge is a major plus.

• Good written/verbal English communication skills is a must.

Informations

Requirements

Skills:

GOOD COMMUNICATION PROBLEM SOLVING TECH SAVVY