Onepilot
Customer service agent
186 Application(s)
**Company description**
Onepilot is an innovative company specializing in **outsourcing customer support**. Built on a modern and **human-centered** vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers.
At Onepilot, we collaborate with **freelance agents** trained to meet each client's specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment.
**Job Description**
As a Onepilot agent, you’re a **freelance** in charge of helping our clients’ consumers with their requests.
After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via **email, chat, or call.**
You work from **home**, and will be paid for **each ticket solved**. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.
**🔧 What you will do:**
Support customers via email, chat or phone
Use tools and resources to deliver quick and accurate support
Ensure satisfied customers with clear and friendly communication
**✅ What we are looking for:**
Fluency with digital tools and platforms
Strong problem-solving skills and excellent written and verbal communication
Available at least 20 hours a week
**🎁 What we offer:**
Payment per ticket solved (performance-based)
Flexible home working - you set your own schedule
On average, you will earn €15 per hour
Training and ongoing support to help you succeed
Onepilot
Website:
https://onepilot.coLocalisation:
France, Île-de-franceStreet:
83 boulevard de sebastopolPostal code:
75002Discover the salary expectations of the candidates for the offer Customer service agent
| Middle range: | 1126 - 1424 EUR |
| Average salary: | 1275 EUR |
| Lowest salary: | 400 EUR |
| Highest salary: | 3200 EUR |
Requirements
Experience:
No experienceDiplomas:
Vocational certificate obtained 2 years after the 8th grade Two-year technical degree Diploma of vocational technician High-School Diploma Three-year university degree Associate’s degree Bachelor's degree Master's degree Engineer degree Doctorate degree Doctor Of Medicine (MD.) Doctor of Veterinary Medicine (DVM) Undergraduate courses to prepare nationwide competitive exams OtherLanguages:
English
Estimations based on the salary expectations of the candidates for this offer