Operations & Client Engagement Specialist

About Hello Brico:

Hello Brico is a Tunis-based startup specializing in connecting skilled technicians with clients for renovation, repair, and home improvement projects. We pride ourselves on professionalism and providing an exceptional client experience.

 We're Hiring: Operations & Client Engagement Specialist(Full-Time, On-Site)

Are you a hands-on problem solver with strong logistics and field operations experience? Do you thrive in a fast-paced environment, ensuring seamless service execution? If so, Hello Brico & Revive are looking for you!

Role Overview:

As a Field Responsible Agent, you will be responsible for managing on-site operations, coordinating technicians, ensuring high service quality, and assisting in customer acquisition through field visits and quotations. You will play a key role in optimizing our field services and maintaining a seamless customer experience.

Your Key Responsibilities:

- Oversee and coordinate service providers & technicians

- Conduct on-site visits to potential customers and assist with quotations

- Ensure quality control & customer satisfaction

- Plan and optimize service schedules & logistics

- Manage supplier relations and inventory tracking

- Monitor field performance & identify process improvements

- Maintain accurate records of completed jobs, technician performance, and client interactions

What We’re Looking For:

- Strong problem-solving & communication skills

- Ability to work on-site & manage field operations

- Experience in logistics, service coordination, or operations (preferred)

- Familiarity with Google Sheets, Trello, or CRM tools

- Fluency in French & Arabic (English is a plus)

- Driver’s license B

 Why Us?

- Dynamic Startup Culture: Be part of a growing company where your ideas and contributions make a real impact.

- Learning Opportunities: Gain hands-on experience in field operations and customer engagement.

- Networking: Collaborate with professionals across different roles and industries, expanding your professional network.

- Career Growth Potential: Prove your skills and have the chance to grow with us as we expand.

📍 Location: Tunis, On-Site

📩 How to Apply: Send your CV to contact@hellobrico.tn with the subject line: Field Operations Coordinator Application

Join us and gain valuable experience while making a difference in how people improve their homes!

Informations

Advantages

Allocation of a vehicle

Preferential prices on supplies or services produced by the company

Requirements

Skills:

COMMUNICATION GESTION DE PROJET Problem-solving Analyse de données Client relationship management