Operations manager
Transcom
Operations manager
Transcom
34 Application(s)
32 Rejected
If your application is selected, you will receive an invitation by email to take an automated video interview directly on Fabskill. All you have to do is answer the interview questions written by the recruiter on video. This type of interview replaces the physical interview in order to speed up the process and is often followed by a final interview in live video or face-to-face.
Following your application, the recruiters for this offer can send you an invitation by
email to present yourself in a video pitch, please regularly check the email account
associated with your Fabskill profile.
you can also anticipate this invitation and start your video pitch right now on this link.
The Pitch-Video is perceived by recruiters as proof of commitment, and allows your profile
to
appear at the top of the candidates list.
Informations
Localisation:
Tunisia - Ariana
Job type:
Office Full-TimeContract:
Permanent job
Advantages
Allocation of meal vouchers or travel vouchers 
Participation in transport costs Requirements
Experience:
10 to 15 yearsLanguages:
If your application is selected, you will receive an invitation by email to take an automated video interview directly on Fabskill. All you have to do is answer the interview questions written by the recruiter on video. This type of interview replaces the physical interview in order to speed up the process and is often followed by a final interview in live video or face-to-face.
Following your application, the recruiters for this offer can send you an invitation by
email to present yourself in a video pitch, please regularly check the email account
associated with your Fabskill profile.
you can also anticipate this invitation and start your video pitch right now on this link.
The Pitch-Video is perceived by recruiters as proof of commitment, and allows your profile
to
appear at the top of the candidates list.
The Operations Manager (OM) is responsible for the integral management of its business units, guaranteeing the attainment of the operating and business targets set and being a link between CSM/MCM and BMs when needed.
What's in it for you?
- An excellent opportunity to build a strong career within Transcom
- Exciting and competitive salary package with bonuses
- Excessive training and workshops
- A CDI contract
- Work From Home option
- Medical Insurance starting from your 1st training day (for you and your family members): 5000 TND
- Meals Vouchers starting from your 1st training day: 6 TND per day - After 03 months within Transcom, you will get 8 TND per day
- Referral Bonus UP TO 500 TND
- Guaranteed Transportation starting from your 1st training day
- Important onboarding plan
- A variety of social bonuses and partnerships programs as benefits for our employees
Join our Transcom family as an operations manager !
The OM is responsible for the daily contact and reporting to Clients.
The OM makes sure the quality of the services integrates the Client’s global activity and the correct execution of KPIs, acting as the main go-between of the operating benefits and the Client's Organisation
Responsible for the operational management of the CRM/CMS services in line with the contractual and service level agreements set up with the assigned Client.
Requirements
- Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent higher qualification.
- Knowledge of the Client Organisation's product is an advantage.
- Specific training and/or work experience in Contact Centre management, commercial strategies, and sales techniques is an advantage.
- Office package (Word/Excel/PowerPoint): High level.
- Google Apps: High level.
- E-mail Communication: High level.
- C1 LEVEL IN BOTH LANGUAGES: FRENCH & ENGLISH
About Transcom
We are a global network of 30,000 customer service specialists, in 26 countries, passionate about delivering exceptional customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
Apply and find out for yourself!
Transcom
Website:
https://www.transcom.com/tn/Localisation:
, ArianaStreet:
Tunis Immeuble LLoyed lot B1, Angle Avenue Med fadhel Ben Achour & Rue Ahmed Hamza, Centre Urbain Nord 1080 TunisPostal code:
2074Discover the salary expectations of the candidates for the offer Operations manager
| Middle range: | 1930 - 2422 TND |
| Average salary: | 2176 TND |
| Lowest salary: | 1000 TND |
| Highest salary: | 3500 TND |
Estimations based on the salary expectations of the candidates for this offer