Linedata

Service Desk Analyst

18 Application(s)

18 Rejected

Mission :

You will be requested to provide operational day-to-day support for the users within the company.

Your main responsibilities are :

Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics, for local and remote users
Identify, research, and resolve technical problems and escalate problems when necessary
Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in the incident management system.
Help provision, deploy & troubleshoot end user workstations and laptops.

Assist with the creation and maintenance of Active Directory users and email

Profile :

You are a fresh graduate technician, or you have a master’s degree in information technologies.

Strong knowledge is required for:

Computer’s hardware troubleshooting
Active Directory Domains, DNS & DHCP administration.
Understanding and troubleshooting network related issues. A good knowledge of TCP/IP protocols is needed.
Installation and troubleshooting of Windows 7/8/10 and any Windows 2008 / 2012 / 2016 Server operating systems.

Linedata

Linedata est un éditeur de solutions globales dédiées aux professionnels de l’Asset management,de l’assurance et du crédit. Chaque jour,plus de 63 000 professionnels financiers opérant dans 50 pays font confiance à notre technologie pour piloter et gérer leur activité. Nous vous accompagnons dans votre croissance afin de transformer votre vision long terme en réalité au quotidien.