Customer Success Manager

JOB SUMMARY

We are looking for an enthusiastic “Customer Success Manager” to be part of our young and motivated team based in Tunisia that maintains and supports the solutions related to e-commerce fulfillment services.

JOB DESCRIPTION

The main duties would cover:

Client on-boarding and support

• Manage a portfolio of Global clients and ensure their satisfaction.

• Treat in timely manner customer’s requests

• Assist sales and pre-sales with the client onboarding process

• Interact with the development team and act as project manager to escalate critical issue

• Act as the main point of contact during the platform implementation and client training.

• Contribute to the wiki page by documenting issues and solution related to your position

Operations

• ensure a timely fulfillment for client orders against the different fulfillment centers and follow up with warehouses, shipping providers and freight forwarders.

• track and maintain logistic providers KPIs, follow up on enhancement requests to improve the logistic services

• Provide periodic reports on the logistic activity

• Report and track client account issue and own their resolution of the in timely manner

JOB EXPERIENCE

• Bachelor Degree in Economic or related field

• Highly organized person with ability to operate under time constraint

• Problem solving ability and good analytical skills.

• Good understanding of the supply chain management: Inventory management, incoterms and multi-modal transportation is required.

• E-Commerce knowledge is required with previous exposure working as part of fulfillment or logistics software provider is highly desirable

• Good written/verbal English and French communication skills is a must. A third language will be a major plus

Informations

Advantages

Allocation of meal vouchers or travel vouchers

Group insurance, health insurance dental insurance ...

Gift linked to an event (for example: retirement)

Requirements

Skills:

COMMUNICATION INFORMATIQUE TEAMWORK Sens de l’organisation